Shipping & Delivery

Orders for all parts and accessories are dispatched from our Eastern Creek (Aus) distribution centre.

Orders for full units for Australian customers are sent from our Eastern Creek (Aus) distribution centre and full units for New Zealand consumers are sent from our distribution centre in Auckland (NZ).

 

Delivery is via Australia Post eParcel and is FREE to all locations in Australia for orders over $100.

Orders under $100 have a delivery charge based on weight and size of item(s) delivery charges range from $4.95 to $39.95 (+GST). 

 

Delivery is usually between 9am & 5pm on weekdays,

 

Estimated delivery times (business days) includes dispatch time - Please note: at peak times of the year these times may vary: 

Orders for all parts and accessories are dispatched from our Eastern Creek (Aus) distribution centre.

Orders for full units for Australian customers are sent from our Eastern Creek (Aus) distribution centre and full units for New Zealand consumers are sent from our distribution centre in Auckland (NZ).

 

Delivery is via Australia Post eParcel and is FREE to all locations in Australia for orders over $100.

Orders under $100 have a delivery charge based on weight and size of item(s) delivery charges range from $4.95 to $39.95 (+GST). 

 

Delivery is usually between 9am & 5pm on Weekdays,

 

Estimated delivery times (business days) includes dispatch time - Please note: at peak times of the year these times may vary: 

 

Melbourne       3 -4 days

Sydney             2-5 days

Brisbane           5-6 days

Perth                6-7 days

Adelaide           4-5 days

Canberra           2-5 days

Tasmania          4-6 days

Darwin             6 -7days

New Zealand (full units) shipped from Auckland 3 – 4 days

New Zealand (spare parts) shipped from Australia 5 –10 days

Outlying areas may take a day or two longer.


Australian Deliveries

Australia Post will not accept any 'Authority to Leave' requests. If you're not home, they will leave a card and drop the package at a local Post Office for you to collect.

 

Please note that Australia Post say we must allow three days after the final day of expected delivery before contacting them to lodge a formal investigation into an overdue delivery. The investigation can take up to five business days to be resolved.

 

If an item is deemed to be "Delivered" on Australia Post tracking information, and for some reason you have still not received your order, please contact them directly.
 

Australia Post Contact details

Phone: 13 POST (13 7678) from within Australia

+61 3 8847 9045 from overseas

Contact hours: 8am - 6pm AEST (Monday - Friday)


Otherwise please contact us and we will follow up Australia Post for you. 

All products are in stock, unless otherwise stated next to the item

Melbourne       3 -4 days

Sydney             2-5 days

Brisbane           5-6 days

Perth                6-7 days

Adelaide           4-5 days

Canberra           2-5 days

Tasmania          4-6 days

Darwin             6 -7days

New Zealand (full units) shipped from Auckland 3 – 4 days

New Zealand (spare parts) shipped from Australia 5 –10 days

Outlying areas may take a day or two longer.


Australian Deliveries

Australia Post will not accept any 'Authority to Leave' requests. If you're not home, they will leave a card and drop the package at a local Post Office for you to collect.

 

Please note that Australia Post say we must allow three days after the final day of expected delivery before contacting them to lodge a formal investigation into an overdue delivery. The investigation can take up to five business days to be resolved.

 

If an item is deemed to be "Delivered" on Australia Post tracking information, and for some reason you have still not received your order, please contact them directly.
 

Australia Post Contact details

Phone: 13 POST (13 7678) from within Australia

+61 3 8847 9045 from overseas

Contact hours: 8am - 6pm AEST (Monday - Friday)


Otherwise please contact us and we will follow up Australia Post for you. 

All products are in stock, unless otherwise stated next to the item

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